Provider FAQ

To become a provider, simply click "Sign Up" on our website and select the provider option. You'll need to provide your license information, credentials, and complete a verification process. Our team will review your application within 2-3 business days.

You must be a licensed mental health professional. This includes psychologists (Ph.D., Psy.D.), clinical social workers (LCSW), marriage and family therapists (LMFT), licensed professional counselors (LPC), and similar licensed professionals. You must have a valid license in the state where you practice.

There is no cost to create your provider profile. We charge a competitive commission on each session booked through our platform. This covers marketing, client acquisition, payment processing, and platform maintenance.

Yes, you have full control over your rates. You can set your own session fees for online therapy sessions. We also provide guidance on market rates to help you make informed decisions.

We connect you with clients who are looking for online mental health services. Your profile will be visible to potential clients across the country, and they can book sessions directly with you. We also provide marketing support and tools to help you grow your practice.

We support providers who accept insurance. You can indicate which insurance plans you accept on your profile. We also provide tools for insurance verification, claim submission, and billing for online sessions.

We strongly recommend that all providers maintain their own professional liability insurance, including telehealth coverage. This is a standard requirement for most mental health professionals and protects you in the event of malpractice claims.

We process payments securely through our platform. Clients pay via credit card, and we deposit your earnings directly into your bank account. Payments are typically processed within 3-5 business days after the online session is completed.

You'll need a computer or mobile device with a camera, microphone, and a stable internet connection. Our platform works on all modern browsers and devices. We also provide technical support to ensure your online sessions run smoothly.

Yes, as long as you are licensed to practice in the state where the client is located. Many providers hold licenses in multiple states. Our platform can support you in connecting with clients across state lines where you are authorized to practice.

We offer comprehensive support for providers, including 24/7 technical support, billing assistance, marketing resources, continuing education opportunities, and a dedicated provider support team to help you succeed on our platform.