MindCareHub

Provider Support

We're here to help you succeed with online therapy on MindCareHub

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24/7 Email Support
100% Satisfaction Rate
12h Avg Response Time
11+ Providers Supported
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How Can We Help You?

Choose from these support options to get the help you need for your online practice

Knowledge Base

Browse our comprehensive articles and guides for online therapy providers.

Browse Articles

Email Support

Send us an email and we'll respond within 12 hours. Our primary support channel.

Email Us

Contact Form

Use our contact form to submit your support request directly through the platform.

Submit Request

Self-Service

Access our provider resources, guides, and FAQs for immediate help.

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Contact Us

Send Us a Message

Fill out the form below and our provider support team will respond via email within 12 hours.

Response Times

  • Email Support Within 12 hours
  • Urgent Issues Priority response within 4 hours
  • Knowledge Base Available 24/7

Support Hours

  • Monday - Friday 6:00 AM - 8:00 PM PST
  • Saturday 6:00 AM - 8:00 PM PST
  • Sunday Closed
  • Email Monitoring 24/7 for urgent issues

What We Can Help With

  • Account setup and verification
  • Profile optimization tips
  • Technical troubleshooting
  • Insurance and billing questions
  • Telehealth best practices
  • Marketing and client acquisition

Join Our Provider Community

Connect with other providers, share experiences, and get tips for growing your online practice.

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Resources

Additional Provider Resources

Explore these resources to help you succeed with online therapy on MindCareHub

Provider FAQ

Answers to the most common questions from providers

Insurance & Billing

Guide to insurance billing for online sessions

Telehealth Guide

Best practices for online therapy sessions

Practice Growth

Strategies to grow your online practice